Frequently asked questions

Vessel rules are meant to protect the passengers on board. Please read, and act accordingly and with consideration for other passengers.

If a passenger behaves in a way to cause or is likely to cause danger or distress to any third party, Katarina Line reserves the right to terminate the travel of the person(s) concerned without any refund.

 Passengers on board are obliged to abide by the ship's rules, as the captain is responsible for the safety of all passengers and the crew. 

• Passengers on board are obliged to abide by the ship's rules, as the captain is responsible for the safety of all passengers and the crew

• Passports are to be handed to the captain for registration on the first day of the cruise.

• Jumping or diving from the ship during navigation is strictly forbidden. For safety reasons climbing on the masts is also forbidden.

• During rough weather, movement should be minimized and done with care, as floors can often be wet and slippery.

• Passengers should take extra care when crossing between the ships when ships are docked alongside in port. It is advised to ask a crew member for assistance when crossing. Note that movement between the ships is the individual’s responsibility. Safety belts are placed under the seats in the dining area, under the bed in cabins, or inside the wardrobe, depending on the vessel.

• As vessels are acoustic, passengers are asked to behave accordingly. Special attention must be given to the night peace onboard, which officially starts at midnight. In National Parks night peace is required even earlier and passengers will be notified of this.

• Smoking in the restaurant area and the cabins is not allowed and when smoking on the deck in designated smoking areas, passengers must not throw cigarette butts in the sea.

• Bed linen and other items are not to be moved from the cabin.

• Only toilet paper is allowed to be thrown in the toilet.

• Passengers are not permitted to bring drinks and food to the vessel. This includes all drinks and food purchased on shore in ports of call. The only exceptions are personal care products, medicine, food products specifically for infants and food products for special diets. Typical regional products purchased during port visits will be stored onboard and returned to passengers at the end of the cruise.

• Passengers are obliged to respect mealtimes, which will be placed on the board in the dining area, as well as departure times from ports.

• To maintain a clean and comfortable environment, refrain from entering the ship while wet from the sea. This policy extends to cabin areas as well. Please ensure you are dry and in suitable clothing before accessing interior areas (no swimwear).

• Passengers are responsible for looking after their personal belongings whilst travelling. Katarina Line cannot be held responsible for any personal belongings left behind or damaged irrespective of the circumstances.

• Any damage must be compensated to the captain by the passenger. Lost cabin keys will be charged for.

• It is strictly forbidden to throw rubbish into the sea.

• Water is limited on board, therefore please be very rational with it. The same applies to electricity which runs on the generator.

• Portholes in lower deck cabins during navigation must be closed to avoid cabins getting wet by the seawater entering the cabin through the porthole.

• Hot Tub to be used according to the written instructions onboard.

• Jumping from the sun deck is strictly forbidden.

• The captain and the crew will be available for any questions or queries and will do their best to make your stay onboard a most pleasurable one. If the captain and his crew are not providing satisfactory service, please contact the Katarina Line office for further help, as we aim to make you satisfied during your stay on board.

• Service charge is not included in the price therefore please tip at your discretion.

BIKE CRUISE:

• Participants in biking or hiking activities are responsible for their own safety and must follow the instructions and decisions of the guide at all times.

• The guide reserves the right to adjust the itinerary based on weather conditions and the group's abilities.

• Guests are responsible for the rented bike and equipment and must return them in the same condition as received.

• In the event of damage, the customer will be liable for the cost of repairs as per the Katarina Line price list, which is available upon request from the guide.

• Katarina Line is not responsible for any damage to personal bikes or those rented from other suppliers.

• Katarina Line recommends two guides for groups of more than 25 participants per departure. In such cases, one double cabin onboard should be reserved for the additional bike guide.

Bon voyage!

Katarina Line Team!

+385 (0)51 603 400